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Help Centre — Updated for Pakistani Players 2025

98pak FAQ — Every Question Pakistani Players Actually Ask

Everything you need to know about 98pak in one place. Registration, deposits via Easypaisa and JazzCash, bonus terms, game guides, withdrawals, VIP rewards, and responsible gaming — answered in plain, practical English for players in Pakistan.

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Account & Registration

Visit 98pak.click/register and complete the three-step registration form. You need your full name, a valid Pakistani mobile number, date of birth, and your province. After submitting, you will receive a verification SMS — confirm your number and your account is active. The whole process takes under 2 minutes on a smartphone.

Yes, completely free. There is no registration fee, no monthly subscription charge, and no hidden platform fees. 98pak makes money when you play — not before you even start.

You must be 18 years of age or older to register and play on 98pak. This is a strict requirement with no exceptions. Age is verified during the KYC process, which is required before any withdrawal above Rs 10,000 is processed.

Go to the login page and tap "Forgot password?" Enter your registered Pakistani mobile number and an OTP will be sent via SMS. Use the OTP to verify your identity and set a new password. Your balance, VIP points, and bonuses are completely safe through this process. If your registered number is no longer active, contact support@98pak.click with your name and date of birth.

No — each player is permitted exactly one 98pak account, linked to one CNIC. Creating duplicate accounts is a violation of the Terms and Conditions and results in all associated accounts being suspended. If you have lost access to your existing account, use the password reset process or contact support rather than creating a new one.

Log in and go to Account Settings. Some details like your name and date of birth are fixed after KYC verification — these cannot be changed without a formal identity verification review. To change your registered mobile number, submit a change request from your account settings before deactivating your old SIM. Do not deactivate your old number first, as you may lose your only OTP recovery method.

You can request account closure by emailing support@98pak.click with the subject line "Account Closure Request." Before closing, any real-money PKR balance will be processed as a final withdrawal to your registered payment method. If you are closing the account due to concerns about your gaming habits, consider using the self-exclusion option instead — it is specifically designed for this situation and includes additional safeguards.
Deposits & Withdrawals

Log in to your account and tap "Deposit" from the main menu. Choose your preferred payment method — Easypaisa, JazzCash, NayaPay, SadaPay, Bank IBFT, or Visa/Mastercard. Enter the amount in PKR, complete the payment in your wallet app, and the funds appear in your 98pak account almost immediately. The minimum deposit is Rs 200.

The minimum deposit on 98pak is Rs 200. There is no maximum single deposit limit, though individual payment methods may have their own transaction caps. Easypaisa and JazzCash standard wallets, for example, have a per-transaction limit set by the operators — if you need to deposit more than that in a session, you may need to complete multiple transactions or use Bank IBFT.

Easypaisa and JazzCash withdrawals typically arrive within 10 minutes of approval. NayaPay and SadaPay are similarly fast. Bank IBFT withdrawals can take up to 24 hours depending on your bank's processing schedule. Visa/Mastercard withdrawals may take 1–3 business days. All withdrawals are processed in PKR — there are no currency conversion fees or platform charges on 98pak withdrawals.

If your deposit does not appear within 5 minutes of completing the Easypaisa or JazzCash payment, contact our live chat or email support@98pak.click immediately. Have your payment transaction reference number ready — this is shown in your Easypaisa or JazzCash transaction history. Most pending deposit cases are resolved within 15 minutes. Bank IBFT transfers may take longer to reflect, especially on weekends and bank holidays.

KYC (identity verification) is required before your first withdrawal above Rs 10,000. You will need to submit a clear photo of your CNIC (both sides) and a selfie. This process is handled securely through your account settings and is typically completed within a few hours during business hours. We recommend completing KYC as soon as possible after registration so it does not delay withdrawals later.

98pak supports the following Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, Bank IBFT, and Visa/Mastercard debit or credit cards issued by Pakistani banks. All transactions are processed in PKR. International payment methods or wallets not listed here are not accepted. We are always working to add more local options — check your account's deposit page for the latest available methods.
Bonuses & Promotions

New players receive a 100% match on their first deposit, up to Rs 10,000. Deposit Rs 1,000 and receive Rs 1,000 bonus — giving you Rs 2,000 to play with. The bonus is credited automatically when your first deposit clears — no code required. To convert the bonus to withdrawable funds, the bonus amount must be wagered 20 times across eligible games. Full details are in the Terms and Conditions.

The standard wagering requirement on the welcome bonus is 20x the bonus amount. For example, if you receive a Rs 1,000 bonus, you need to wager a total of Rs 20,000 across eligible games before the bonus converts to withdrawable cash. Wagering progress is shown in real time in your account. Not all games contribute equally to wagering — Slots and Ludo typically contribute 100%, while table games like Baccarat may contribute at a lower rate. Check the bonus terms for the exact contribution table.

98pak rewards consecutive daily logins. Each day you log in adds to your streak counter. The bonus amount increases with each consecutive day — by day 7, a premium PKR reward is available to claim. Missing a day resets your streak to zero. Daily bonus claims must be made before midnight on each day — they do not roll over to the next day unclaimed. The daily bonus section is visible on your main dashboard after login.

Bonuses on 98pak have an expiry period — typically 7 to 30 days depending on the type of bonus. If the wagering requirement is not met within the validity period, the bonus and any winnings derived from it are automatically forfeited. The expiry countdown is visible on your bonus screen. If you believe your bonus was removed in error, contact support@98pak.click within 24 hours with your account details.

During registration, the third step of the form includes an optional "Referral Code" field. Enter the code given to you by a friend or found via an active promotion before completing registration. Referral bonuses are credited after your first deposit is made. Promo codes for existing players can be entered in the "Promotions" section of your account dashboard.
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Games & Betting

The Aviator Game is a multiplier-style game where a plane takes off and a multiplier climbs from 1.00x upward. You place your bet before take-off, then cash out at any point while the plane is still flying. If you do not cash out before the plane flies away, your bet is lost. The game is provably fair — every round's outcome is determined by a verifiable random seed. You can place up to two simultaneous bets per round and watch what other players are cashing out at in real time.

Baccarat is one of the simplest casino card games to understand. You bet on either the Player hand, the Banker hand, or a Tie. Two cards are dealt to each side. The hand closest to a total of 9 wins. Cards 10 through King count as zero; Aces count as 1. If either hand totals 8 or 9 from the first two cards, it is a "natural" and the round ends. Otherwise a third card may be dealt following fixed rules — you do not make any decision on the third card. Betting on Banker is statistically slightly better due to a lower house edge.

The Ludo Games section on 98pak works exactly like the classic board game but with real PKR stakes. You join a room — 2-player or 4-player — by paying an entry fee in PKR. The winner of the match takes the prize pool (minus the platform's commission). The dice rolls are generated by a certified random number generator. You play against real players, not the house, which means the game outcome is entirely down to strategy and a bit of luck with the dice.

The Esports Betting section covers major titles including PUBG Mobile, Valorant, CS2, and Dota 2. Markets include match winner, map winner, first blood, total rounds, and more depending on the game. Live in-play betting is available during matches — odds update in real time as the match progresses. Pre-match odds are typically available 24–72 hours before major tournament fixtures.

Yes — PSL is one of the most actively bet competitions on 98pak. During the tournament season, we offer pre-match and live in-play markets including match winner, top run scorer, top wicket taker, total sixes, player of the match, and tournament outright winner. Markets are available for all PSL fixtures. 98pak also covers international Pakistan cricket matches — T20Is, ODIs, and Test matches — throughout the year.

The Jackpot Slots section includes both fixed jackpot and progressive jackpot titles. Fixed jackpots pay a set amount when the jackpot symbol combination lands. Progressive jackpots grow with every spin across all players — the displayed amount is the current value available to win. To be eligible for the progressive jackpot on most titles, you typically need to bet at the maximum stake or activate all paylines. Each slot's rules are displayed in the game's "Information" or "Paytable" screen.
VIP Club

Every registered 98pak player automatically starts earning VIP points from their very first bet — there is no separate application to join the VIP Club. Points accumulate based on your wagering volume. As your points total increases, you move through VIP tiers — Bronze, Silver, Gold, Platinum, and Diamond — each unlocking better benefits including cashback rates, higher withdrawal limits, faster support, and exclusive PKR bonuses.

VIP points are earned on all real-money wagers. Some game types earn points at a higher rate — Jackpot Slots and Aviator Game typically carry the highest point contribution rates per rupee wagered. Table games earn at a slightly lower rate. Bonus funds wagering does not contribute to VIP points. Check the VIP Club page for the current contribution rate table for each game category.

VIP points earned from real-money wagering do not expire as long as your account remains active (i.e., you log in at least once every 90 days). Redeemable points that have been converted to bonuses or rewards may have their own separate validity period once claimed. Your current tier status is reviewed on a rolling 30-day basis — significant inactivity may result in tier adjustment.
Account Security

Yes. 98pak uses AES-256 encryption on all connections and player data — the same standard used by major commercial banks in Pakistan. Player funds are held in segregated accounts separate from operational funds, meaning your PKR balance is never at risk from platform-level financial issues. All login sessions are monitored for unusual activity, and suspicious login attempts trigger an automatic SMS alert to your registered number.

Change your password immediately using the "Forgot password?" function on the login page. Then email support@98pak.click with the subject "Suspected Unauthorised Access" — include your mobile number and a description of what you noticed. Our security team will review your account's recent login history and any transactions made, and take appropriate action. If you cannot log in at all, contact support via email immediately — do not wait.

Yes. 98pak supports OTP-based login where a one-time 6-digit code is sent to your registered Pakistani SIM each time you log in. You can also log in using the standard password method and enable OTP as a second-factor verification for logins from new or unrecognised devices. The OTP is valid for 60 seconds only, making it extremely resistant to interception. Enable OTP login from your account security settings.
Responsible Gaming

Log in and go to Account Settings, then select the Responsible Gaming tab. You can set a daily, weekly, or monthly deposit limit in PKR. The minimum limit is Rs 200 per day. Reducing a limit takes effect immediately. Increasing a limit has a waiting period (24 hours for daily, 7 days for weekly, 30 days for monthly) to prevent impulsive decisions made during a session. All these tools are completely free.

Go to Account Settings and select the Responsible Gaming tab, then choose Self-Exclusion. Options range from 6 months to permanent. If you would prefer not to log in to do this, email support@98pak.click with the subject "Self-Exclusion Request" and include your registered mobile number — we will process it within one hour. Self-exclusion cannot be reversed during the exclusion period. Your PKR deposit balance can be withdrawn before exclusion takes full effect.

A cool-off period temporarily blocks your access to 98pak gaming, deposits, and betting for a set duration — 24 hours, 7 days, or 30 days. Unlike self-exclusion, a cool-off period ends automatically when the period is up. It is ideal if you feel you need a short enforced break but do not want to close your account long term. Activate it from the Responsible Gaming tab in your account settings. It takes effect immediately.

98pak's responsible gaming team is available 24/7 at support@98pak.click — all conversations are confidential and handled without judgement. For professional support, the Umang mental health helpline (0311-7786264) offers free, confidential counselling in Urdu from trained professionals. Our Responsible Gaming page has a full list of tools, warning signs, and support resources available to Pakistani players.
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Create a Free Account Log In to 98pak Aviator Game Baccarat Jackpot Slots Card Games Ludo Games Esports Betting VIP Club Responsible Gaming
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Why Pakistani Players Choose 98pak

The answers to your questions only tell part of the story. Here is what makes 98pak different from any other online gaming platform available in Pakistan.

Built for Pakistani Smartphones

From registration to payout, every part of 98pak is designed for the phones Pakistani players actually use — including mid-range Android devices on Zong, Jazz, and Ufone 4G networks.

Easypaisa & JazzCash Native

98pak was built from the start to work seamlessly with Easypaisa and JazzCash — the two payment apps already on almost every Pakistani smartphone. No international payment headaches.

Urdu Support, Real Humans

Our support team includes Urdu-speaking agents trained on every part of the 98pak platform. If you have a question you would prefer to ask in Urdu, just say so at the start of your chat.

PSL & Pakistan Cricket Markets

98pak is built around Pakistani sports culture. PSL is front and centre during the tournament — along with international Pakistan cricket, PUBG Mobile esports, and more.

Transparent, Fair Games

All game outcomes on 98pak are determined by certified random number generators. Aviator Game uses provably fair technology — every round's result can be independently verified.

Always in PKR

Every transaction, balance display, and withdrawal on 98pak is in Pakistani Rupees. No currency conversion, no hidden exchange fees, no confusion about what you are spending or winning.

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Still Have Questions? Here Is How We Can Help

If this FAQ page has not answered your question, our support team is standing by. Here is what to expect when you contact 98pak.

The fastest way to get a direct answer to a 98pak question is through our live chat — available 24 hours a day, 7 days a week, directly from the platform after login. Live chat agents can see your account in real time, which means they can check your deposit status, bonus balance, withdrawal history, or game results without asking you to describe everything from scratch.

For more sensitive queries — account security concerns, identity verification issues, self-exclusion requests, or any question you would rather not discuss via live chat — email support@98pak.click. All emails are treated as confidential. Typically our email team responds within 15 minutes during daytime hours in Pakistan (8am to midnight PKT) and within 2 hours during late-night hours.

If you are contacting us about a responsible gaming concern, please note that these queries are handled by a dedicated sub-team with specific training in this area. You do not need to be worried about judgement or having your account flagged negatively — reaching out is always the right call.

What Information to Have Ready When Contacting Support

To help our team resolve your query as quickly as possible, have the following details ready: your registered Pakistani mobile number, your 98pak username, and a brief description of the issue. For payment queries, have your transaction reference number available from your Easypaisa or JazzCash transaction history. For game queries, note the game name and the approximate time of the session you are asking about.

If you are emailing about a security concern, do not include your password in the message. Our team will never ask for your password — they only need your mobile number and account username to locate your account and verify your identity through other means.

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Ready to Play? Everything You Need Is at 98pak

Create your free account in under 2 minutes, claim your 100% welcome bonus up to Rs 10,000, and play Pakistan's favourite games — all in PKR, all from your phone.

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