Player Wellbeing — Our Genuine Priority

Responsible Gaming at 98pak — Play Smart, Stay in Control

Gaming on 98pak should be enjoyable — a bit of excitement during a PSL match, a fun way to spend an evening, a competitive Ludo game with stakes that add to the thrill. The moment it stops feeling like entertainment, it is time to use the tools we have built to help you step back. This page explains those tools and how to use them.

All responsible gaming tools on 98pak are completely free — no fees, no waiting periods to access support.

18+

Minimum Age — No Exceptions

Built-in Safety Tools for Every Player

24/7

Urdu-Speaking Support Available

Free

All Responsible Gaming Tools — Zero Charge

What Responsible Gaming Means at 98pak

The phrase "responsible gaming" gets used a lot in this industry. On some platforms it amounts to a page of boilerplate text that nobody reads, buried in the footer. At 98pak, we treat it differently — because we are a Pakistani company built for Pakistani players, and we understand what is actually at stake when gaming stops being fun.

Responsible gaming at 98pak means that we have built real, usable tools into the platform that every player can access in under two minutes. It means our customer support team is trained to recognise and sensitively handle situations where a player seems to be struggling. It means we monitor account patterns for indicators of problem gambling and proactively reach out when something looks wrong. And it means we will always honour a self-exclusion request immediately, no questions asked, no attempts to convince you otherwise.

We want 98pak to be part of your entertainment — the platform you open when Pakistan is batting in a T20 final, or when you want to play a few rounds of Ludo on a Friday evening with real stakes. We do not want to be a source of financial pressure or emotional distress for anyone.

The Golden Rules of Playing on 98pak

Never bet money you cannot genuinely afford to lose.
Set a PKR budget before you start each session — and stick to it.
Gaming is entertainment, not a way to earn income or recover losses.
Take regular breaks — use the session reminder tool to help with this.
Do not play when you are stressed, upset, or under the influence of alcohol.
Keep family and financial commitments as your first priority, always.
If gaming stops feeling enjoyable, stop. Use the cool-off or self-exclusion tool.

Who Is at Risk?

Problem gambling does not only affect people who play large amounts. It can develop at any stake level and can affect anyone — regardless of age, profession, or background. In Pakistan, mobile gaming has made it easier than ever to play frequently, which means it is also easier for habits to develop that are difficult to recognise from the inside. The warning signs section further down this page will help you honestly assess where you stand.

Your Responsible Gaming Toolkit on 98pak

Four free tools built into every 98pak account — accessible from your account settings without needing to contact support.

Deposit Limits

Set a maximum PKR amount you can deposit per day, per week, or per month. Once the limit is reached, further deposits are blocked until the period resets.

Takes effect immediately

Session Time Reminders

Set a reminder that notifies you after you have been playing for a specified continuous period — 30 minutes, 1 hour, or a custom duration you choose.

Customisable

Cool-Off Period

Take a short, enforced break from 98pak for 24 hours, 7 days, or 30 days. During a cool-off your account is inaccessible for gaming, betting, and deposits.

Reversible after period ends

Self-Exclusion

Permanently or temporarily close your access to 98pak for a minimum of 6 months. Self-exclusion is processed within 24 hours and cannot be reversed during the exclusion period.

Strictly enforced

How to Access These Tools

Log In to Your Account

Open 98pak on your phone or browser and log in with your registered mobile number and password.

Go to Account Settings

Tap or click your profile icon in the top corner and select "Account Settings" from the dropdown menu.

Open Responsible Gaming Tab

Select the "Responsible Gaming" tab. All four tools are displayed clearly on a single screen.

Activate the Tool You Need

Choose your setting, confirm the action, and it takes effect immediately. No delays, no asking twice.

Deposit Limit Options

Period	Min Limit (PKR)	How to Change
Daily	Rs 200	Instant to reduce · 24hr to increase
Weekly	Rs 500	Instant to reduce · 7 days to increase
Monthly	Rs 1,000	Instant to reduce · 30 days to increase

Reducing a limit takes effect immediately. This is intentional — we make it easy to restrict your spending and harder to impulsively raise limits during a session.

Are You Playing Responsibly? — Check Yourself

Tick any of the statements below that apply to your current gaming habits. Honest self-assessment is the first and most important step.

0 of 10 statements ticked

I have spent more money on gaming than I originally intended to in the past month.

I have used money meant for household expenses, bills, or necessities to deposit on 98pak or any other gaming platform.

I have tried to chase losses — continued playing after losing in order to win back what I lost.

I have lied to family members or close friends about the amount of time or money I spend on gaming.

I have felt restless, irritable, or anxious when I am not able to play or when I try to reduce my gaming activity.

Gaming occupies my thoughts regularly — I find myself thinking about it when I am at work, studying, or during family time.

I have borrowed money or sold personal possessions to fund gaming activity.

My gaming activity has negatively affected my relationships, work performance, or mental health.

I have made multiple attempts to cut back on gaming but found myself returning to previous levels within a short period.

I feel a sense of relief or escape from personal problems when I am playing — gaming has become a way of coping rather than just entertainment.

How 98pak Monitors for Problem Gambling Patterns

Beyond the tools you can use yourself, 98pak runs automated monitoring across all player accounts to detect behavioural patterns that commonly indicate a developing gambling problem. This is not about surveillance — it is about using the data we already hold to genuinely look out for the players on our platform.

Indicators that our systems monitor for include sudden, significant increases in deposit frequency or amounts; repeated late-night sessions that break a player's established pattern; consistent chasing-loss patterns where deposits are made immediately after a significant loss; and reaching the maximum bet limit on every spin or hand without variation. None of these are automatic red flags in isolation, but in combination they paint a picture that warrants a welfare check.

When our system flags an account, a trained member of the 98pak responsible gaming team will reach out to the player directly — by SMS to the registered mobile number, or via the account messaging system. This outreach is always non-judgmental and private. We will share the tools available, explain how to access them, and offer to assist. We will never share this interaction with anyone outside the support team.

We also respond immediately to third-party referrals. If a family member or close friend is genuinely concerned about a player's activity on 98pak, they can contact us at support@98pak.click and we will conduct a welfare review on the relevant account.

For Parents and Guardians

If you are a parent or guardian concerned about a young person's access to online gaming, 98pak has multiple barriers to underage registration including CNIC verification for accounts that reach withdrawal thresholds. However, parental controls at the device and SIM level are an additional layer of protection. Most Pakistani mobile operators offer parental control features — contact your operator for details on restricting certain app categories or data usage on a family member's SIM.

Support Is Available — You Do Not Have to Deal with This Alone

Whether you need to talk to someone at 98pak or access professional external support, here is how to reach the right people.

98pak Responsible Gaming Team

Our support team has Urdu-speaking agents trained in responsible gaming. Available around the clock — no judgement, total privacy.

support@98pak.click · Live Chat 24/7

Umang Mental Health Helpline

Pakistan's dedicated mental health and addiction support helpline. Free, confidential, and available in Urdu. Trained counsellors are on hand.

0311-7786264 · Free to call from any network

Talk to Someone You Trust

Sometimes the most effective first step is an honest conversation with a family member, close friend, or religious figure you respect. You do not need to face this alone.

Peer support — free and available immediately

Request Immediate Self-Exclusion

If you want to be excluded from 98pak right now and do not want to log in to do it yourself, email us and we will process the exclusion for you within the hour.

Email: support@98pak.click — Subject: Self-Exclusion Request

Pakistan Psychiatry Society

For players who need professional clinical support for addictive behaviours, Pakistan has a network of qualified psychiatrists and addiction counsellors available across major cities.

Contact your nearest district hospital psychiatry department

Read Our FAQ

Our FAQ page answers the most common questions about deposit limits, self-exclusion, and how to access all responsible gaming tools on the platform.

View FAQ →

How to Self-Exclude on 98pak

Log In and Open Settings

Go to your account settings and select the Responsible Gaming tab. Or skip this step and email support@98pak.click directly.

Select Self-Exclusion

Choose from a 6-month, 12-month, 5-year, or permanent exclusion. All options are available with no minimum charge.

Confirm Your Decision

A one-step confirmation is all that is required. We do not add extra steps or attempt to redirect you to promotions during this process.

Exclusion Processes Within 24 Hours

Your account is suspended and you receive a confirmation SMS. Pending withdrawals of real-money deposits are processed normally during this period.

Self-Exclusion — What You Need to Know

No. Self-exclusion periods cannot be reversed or shortened once activated. This is intentional — the purpose of self-exclusion is to provide a firm, enforced break. If you request reversal, we will support you in other ways but cannot reinstate the account early.

Any real-money PKR balance in your account at the time of exclusion can be withdrawn to your registered payment method. Bonus balances and bonus-derived winnings are forfeited. Contact support@98pak.click within 48 hours of exclusion to arrange the withdrawal.

No. Once self-exclusion is active, all promotional and marketing communications from 98pak to your mobile number and email address are stopped immediately. You will only receive security-related messages if they relate to actions being taken to protect your account.

Gaming Responsibly in the Pakistani Context

Online gaming in Pakistan exists within a specific cultural and social context that 98pak takes seriously. Family structures, community expectations, and financial pressures can make it harder to acknowledge a gaming problem or seek help. We understand this, and it shapes how we approach responsible gaming support.

One of the most common patterns we see is players depositing during periods of financial stress — hoping a win can solve a short-term problem. This thinking is understandable but dangerous. 98pak is explicitly not a financial tool. The house edge in every game means that using gaming to address financial shortfalls will almost always make the situation worse over time. If you are in financial difficulty, the right step is to use the deposit limit tool to protect what you have, not to seek a solution through the platform.

We also recognise that younger Pakistani players — particularly those involved in esports and mobile gaming culture — may find the line between competitive gaming and real-money gaming blurry. The social normalisation of real-money play in the esports and PUBG community in Pakistan is something we monitor carefully. All 98pak esports betting and Ludo gaming is strictly age-gated, and we enforce this more carefully than any other age restriction on the platform.

For players in smaller cities or more conservative family environments where asking for help carries social stigma, the email support channel (support@98pak.click) offers a completely private way to communicate with the 98pak responsible gaming team. No one else will know you contacted us. The conversation stays between you and our support staff.

We review and update our responsible gaming practices regularly — based on player feedback, industry research, and the specific patterns we observe on the 98pak platform. If you have a suggestion about how we could improve our responsible gaming tools or support, we genuinely want to hear it.

A note on terminology: We use the term "responsible gaming" rather than "problem gambling" throughout this page because the former focuses on what players can do proactively, while the latter can feel stigmatising. Both terms refer to the same underlying set of concerns. If any of the warning signs on this page apply to you, please reach out — there is no judgement here.

Related Policies and Resources

Everything else you might need to know about how 98pak operates and what protections are in place for Pakistani players.

Terms & Conditions

Full platform rules including responsible gaming obligations for all 98pak accounts.

Privacy Policy

How 98pak handles your personal data, including responsible gaming monitoring data.

FAQ

Quick answers to the most common questions about deposit limits and account controls.

About 98pak

Learn about the Pakistani team behind 98pak and our player-first approach to gaming.

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Play on 98pak — Because You Want To, Not Because You Have To

Register for free and enjoy Pakistan's favourite games with deposit limits, session reminders, and full self-exclusion available from day one — all completely free.